Contact Us

Customer Support

Log and track technical issues, inquiries, or service requests directly through our helpdesk.

Request for Service

Planning an upcoming project or consultation? Share your requirements with our team through our service intake form.

Whistleblower & Ethics Channel

Statutory Channel

A confidential and protected reporting channel for statutory non-compliance, financial irregularities, or ethical misconduct.

Direct Communications

Reach our team directly by phone, email, or official social channels:

Telephone Lines

+256 393 001 135 +256 200 916 812

Email Inboxes

info@gricosig.com support@gricosig.com

Corporate Headquarters

GRICOSIG SMC LTD
Banda B9 Cell, Wakalimira Lane (off Central Road)
Nakawa Division, Kampala, Uganda

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Client Entity Classification *

Private Business Corporate, SME or Enterprise Government Public Sector, MDAs & Local Gov NGO / Donor Diplomatic & Development Private Individual Personal Project or Consultation

Your Full Name *

Company / Organisation Name *

Official Email Address *

Direct Telephone Number *

Use this direct number for WhatsApp communications

Service Discipline *

Target Timeline

Project Brief & Scope Requirements *

Project / Site Location (optional)

Require a Mutual Non-Disclosure Agreement (NDA) before sharing detailed project documentation

Commercial submissions are strictly protected under corporate confidentiality and Uganda data privacy standards.

Issue Category *

Technical Issue Application, sensor or telemetry fault Operations / Maint Facility, physical asset, maintenance Billing & Contracts Invoice, payments, statement inquiry General Support Documentation, portal access, query

Your Full Name *

Email Address *

Telephone / WhatsApp (optional)

Company / Account Name (optional)

Related Discipline / System *

Priority Level *

Issue Summary / Subject *

Details & Reproduction Context *

Standard Helpdesk SLA: Tickets are routed directly to technical support engineers. Initial response target is within 1 business day.

Disclosure Reporting Mode *

100% Anonymous No personal or identity details recorded Confidential with Contact For investigator follow-up communication

Nature of Ethical or Statutory Concern *

Affected Department or Project (optional)

Date of Incident (optional)

Allegation Subject / Summary *

Detailed Disclosure & Evidence Context *

Statutory Non-Retaliation Protection: GRICOSIG strictly enforces non-retaliation for disclosures made in good faith. Reports are encrypted and accessible exclusively by internal audit and governance leadership.

Contact Us

Customer Support

Request for Service

Whistleblower & Ethics Channel

Direct Communications

Corporate Headquarters

Request for Service

Project Request Received

Customer Support Ticket

Support Ticket Received

Whistleblower & Ethics Disclosure

Disclosure Received & Encrypted